Spokk

Overview

Spokk logs customer visits, sends timed feedback requests, auto‑creates compliant review drafts, manages loyalty points, and distributes referral links—all via SMS, QR, API, or HubSpot, streamlining engagement for service‑based businesses.

From the official site

Spokk runs automated SMS sequences after every visit — feedback, AI reviews, loyalty, memberships, and referrals on autopilot. A typical business captures nearly $100K more per year. Free trial.

The text above is quoted from this tool’s official website — the vendor’s own words.

Official FAQ

What is Spokk?

Spokk is a revenue automation platform for small service businesses. It runs an automated SMS sequence after every customer visit — collecting feedback, generating Google reviews, tracking loyalty, and sending referral links — all without manual effort after a 5-minute setup.

How much revenue can Spokk generate?

For a typical service business with 200 customers per month and $80 average visit value, the estimated annual impact is $96K-$123K. This comes from loyalty driving extra visits ($24K), memberships converting your best customers into recurring revenue ($12K-$24K), referrals bringing new customers at zero ad cost ($24K), and AI reviews driving inbound Google traffic ($17K-$28K).

What makes Spokk different from Birdeye or Podium?

Birdeye and Podium focus on review generation and messaging. Spokk runs the entire post-visit revenue sequence automatically: feedback, AI reviews, loyalty, and referrals from a single check-in — without requiring manual effort from your team.

How does the SMS automation work?

After a customer checks in, Spokk schedules a feedback request 2 hours later, a reminder at 24 hours if needed, and a referral link 20 days later. Smart skip logic ensures customers never receive messages that are no longer relevant.

How does the loyalty program work?

Customers check in via QR code at the point of sale. Spokk tracks visits automatically. When a customer reaches their reward milestone, they receive an SMS notification. You can fully customise the reward message. No app download required.

How does the referral system work?

After a visit, Spokk sends each customer a unique referral link via SMS. When they share it and a friend visits, both the referrer and the new customer receive your custom reward — tracked automatically in your dashboard.

These questions and answers come from the tool’s own structured data, not written by us.