Yuma

Overview

Yuma AI automates e‑commerce support by routing tickets to AI agents that answer order status, returns, billing, and product queries while executing actions across Shopify, Gorgias, Zendesk, and Salesforce. Multi‑channel, policy‑guarded with real‑time dashboards for managers.

From the official site

Automate ecommerce support, sales, social, and chat with AI agents that resolve tickets, grow revenue, and keep response times low without scaling headcount.

The text above is quoted from this tool’s official website — the vendor’s own words.

Official FAQ

What is Yuma AI?

Yuma is a customer service automation platform made for e-commerce brands. It's purpose-built to work with top ecommerce platforms such as Shopify, WooCommerce, Magento, etc. It automates support tickets by connecting with helpdesks such as Gorgias, Zendesk, Gladly, etc. Yuma resolves tickets end-to-end by taking real actions across platforms, just like human support agents. It's known for high ac

Where is Yuma AI From?

Yuma AI is headquartered in Cambridge, MA, United States, with a European office in Barcelona, Spain.

Is Yuma AI a legit company?

Yes, Yuma is a US registered legitimate software company that's Y Combinator -backed and founded by Guillaume Luccisano, a three-time founder whose previous startups include Socialcam (acquired by Autodesk for $60M) and Triplebyte (valued at $135M, acquired by Karat). The platform serves several global paying e-commerce brands. Yuma was featured in a16z's AI x Online Shopping Market Map, and has b

What do real customer's say about Yuma AI?

Yuma publishes full case studies with named customers, real metrics, and direct quotes. Here's what a few of them report: Glossier saw 91% accuracy on complex shipping tickets and an 87% drop in response times. Amy Kemp, Director of CX said: "We barely had to think about the technical side. Yuma just worked, right out of the box." Clove hit 70% automation and 3x ROI within three months, after swit

What is Yuma AI used for?

Yuma is used to automate ecommerce customer service. The most common use cases include shipping status inquiries, returns and exchanges, order cancellations and modifications, subscription management, refunds, and product questions. These ticket types typically make up 40 to 70% of a brand's total support volume. For example, Glossier uses Yuma to parse global tracking links and process time-sensi

How does Yuma AI automate support?

Yuma plugs directly into your existing helpdesk (Gorgias, Zendesk, Salesforce, and others) and works alongside your team. When a ticket arrives, Yuma reads the message, identifies the customer's intent, and routes it to the right AI agent: process-driven agents for tasks like returns and order changes, or knowledge-based agents for product and policy questions. Each agent follows your SOPs and bra

These questions and answers come from the tool’s own structured data, not written by us.