Help Center

Overview

Help.center imports help articles from Intercom, Zendesk, Freshdesk, and Crisp, trains an AI model, and delivers instant answers via chat or search on a branded site. If the AI fails, queries route to an agent inbox for quick resolution.

From the official site

Help.center is a full-fledged customer support knowledge base solution powered by AI to help customers get instant answers. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way. Deliver instant answers to customer questions using AI and boost customer satisfaction. Add an AI chatbot to your website and create a self-service documentation portal.

The text above is quoted from this tool’s official website — the vendor’s own words.

Key points from the official site

Create Help.center
One Inbox to manage all conversations
Support customers everywhere
Manage docs with agents

The points above are quoted from this tool’s own website sections and feature lists — vendor copy, not our review.

Official FAQ

What is Help.center?: Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way.
Why should I use AI in a help center?: AI is the next step towards helping customers faster. Reduce resolution times and deflect repetitive support tickets. This saves you a lot of time and money.
Can I import articles from Intercom or Zendesk?: Yes! You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.
Can I connect with my own domain?: Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com.
How to improve the answers given by AI?: AI takes its knowledge from help articles. You can change the content of the article and it will automatically improve the answers. You can also see all the AI conversations inside the dashboard and improve AI answers by giving more information.
Can I use content from my website in AI?: Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.

These questions and answers come from the tool’s own structured data, not written by us.

AI chatbot learns from content automatically SEO-optimized WYSIWYG knowledge editor Shared inbox for team collaboration Content gap detection suggests articles Multi-language AI search and chat One-click import from Intercom and Zendesk

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