cloodot.com

Overview

Cloodot consolidates sales and support conversations from email, WhatsApp, Facebook Messenger, and Instagram into a single inbox, automatically routing messages to AI or humans, enabling no‑code automation for CRM updates, ticketing, booking, with real‑time analytics, end‑to‑end encryption, and multilingual support.

From the official site

Cloodot unifies WhatsApp, Instagram, Facebook, and webchat into one inbox where an AI employee qualifies leads, resolves routine tickets, and hands over the human moments with context.

The text above is quoted from this tool’s official website — the vendor’s own words.

Official FAQ

Will the AI say wrong things?

It answers from the Knowledge Base and FAQs you give it — not from guesswork. Questions it can't confidently answer get logged so you know what to add, and your fallback rules pass them to a teammate with full context.

Can I keep humans in the loop?

Yes. Set business hours, plain-language handover rules, and route by channel, label, or message content. The AI handles repeat questions; your team gets the conversations that actually need them.

Can I move my existing WhatsApp number over?

Yes — no new number, no downtime. We migrate your existing WhatsApp Business number from your current provider in place.

Can the AI actually do things, not just answer?

Yes. Skill Sets let it check order status, book appointments, look up accounts, or hit any API you point it at — all without code.

Can I send WhatsApp campaigns to specific customer groups?

Yes. Build segments from labels, custom fields, channel, or activity, then send approved WhatsApp templates to just that group. Segments update themselves as your data changes.

What languages does it handle?

Your agent understands virtually any language and replies in the ones you enable, including English, Arabic, Hindi, Urdu, Spanish, French, German, and Malayalam. Right-to-left scripts are handled natively.

These questions and answers come from the tool’s own structured data, not written by us.