gleap.io

Overview

Gleap unifies customer support across channels, offering AI agents, live chat, email automation, and onboarding tools. It captures real‑time bug reports and feedback, links tickets to product roadmaps, and enables team collaboration from one dashboard.

From the official site

Gleap is your AI software team, the platform for AI-native customer support. Kai answers customers, Kai Resolve investigates, Kai PM decides what to build, Kai Code opens the pull request.

The text above is quoted from this tool’s official website — the vendor’s own words.

Official FAQ

What is Gleap?

Gleap is your AI software team: the AI-native customer support platform where Kai and your team build software together. Kai answers customer questions, Kai Resolve investigates hard tickets, Kai PM decides what to build next, and Kai Code turns confirmed bugs and approved requests into pull requests your engineers review. In-app bug reporting, a knowledge base, feature requests and a public roadm

Is Gleap AI customer support software?

Yes. Gleap is AI customer support software where support does not end at the answer. Kai handles first-line questions from your knowledge base, Kai Resolve takes the second level with evidence from the session and your code, and Kai Code ships the fix as a pull request. See Kai, the AI support agent , and the multichannel support platform for inbox, channels and assignment.

How do the Gleap agents work together?

A customer report moves through one loop. Kai answers what your knowledge covers and routes the rest. Kai Resolve investigates with the session, the logs and read-only code access and returns a verdict with evidence. A confirmed bug becomes a coding task that Kai Code turns into a pull request. Your engineers merge, and the customer is notified after the release. Closing the loop describes every s

Does Kai answer every customer question?

No. Kai answers what your help center and connected sources cover and brings in a person or Kai Resolve when a question needs more. You set the policy per project, from full second level to safety net only. Your team takes over in the same inbox with the conversation and the customer context already there.

Does Gleap change our code without our review?

No. Kai Resolve reads your code in a read-only sandbox; nothing is written. Kai Code opens a pull request with the plan, the diff and the check output, and your engineers review and merge it. You can run Kai Code in the Gleap cloud or on your own machine through Kai Bridge, or open the task in Claude Code, Codex or Cursor. See how Kai Code works .

What is self-driving development?

Self-driving development is the approach where customer reports and requests move through investigation, code changes and release with agents doing the execution and your team making the decisions. Gleap implements it with Kai, Kai Resolve and Kai Code, connected to the customer conversation from the first message to the follow-up. Read the self-driving development overview .

These questions and answers come from the tool’s own structured data, not written by us.