Twig

Overview

Twig is an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7.

From the official site

Sera answers, qualifies, and books every inbound call, chat, and email in seconds — resolving 70% of inquiries with no human. Start free, no credit card.

The text above is quoted from this tool’s official website — the vendor’s own words.

Official FAQ

What is an AI front desk agent?

Sera answers, qualifies, and books every inbound call, chat, and email in seconds — resolving 70% of inquiries with no human. An AI front desk agent is software that does the job a receptionist does — picks up, understands what the caller actually wants, answers from your own information, books the appointment, and passes anything it shouldn't handle to a person. Unlike a phone tree, it doesn't ma

Does Sera sound robotic, or like a real person?

Sera holds a natural, on-brand conversation on voice, chat, and email. She speaks in your business's tone, understands follow-up questions, and won't read from a rigid script. Most callers can't tell they're not talking to your front desk.

What happens when Sera can't answer something?

Sera knows her limits. When a request is outside what she's been trained on, she captures the details and hands off to a human — booking a callback, routing to the right person, or escalating — instead of guessing. You stay in control of when she escalates.

Which channels does Sera handle?

Phone calls, website chat, and email — in one agent with one shared memory. A conversation that starts on chat can finish on a call without the customer repeating themselves.

How long does it take to go live?

Most teams are live in under 30 minutes. You sign up, point Sera at your website and docs so she learns your business, and drop her on your number, chat widget, or inbox. No implementation project and no sales call required.

Does Sera connect to the tools we already use?

Yes. Sera plugs into 30+ systems including Salesforce, HubSpot, Zendesk, Intercom, Slack, and Gmail, plus a REST API for anything custom. She reads and writes to your CRM, help desk, and calendar so every answer and booking lands where your team already works.

These questions and answers come from the tool’s own structured data, not written by us.